Depending on whether you have purchased your Acronis product online, bought in a retail store, or have already registered your serial number, this article describes where to find it.
In the product
If you have Acronis Mobility Product installed, follow these instructions.
If you have an OEM version of an Acronis product (e.g. preinstalled on your hard disk, notebook etc), please contact your OEM vendor for a serial key. See also Upgrading from Acronis True Image OEM versions to Acronis True Image
In the account
Serial numbers of Subscription licenses are currently not displayed in the account, please contact Acronis Customer Central for assistance.
We always recommend registering your serial number at the Acronis website, so that it will not be lost.
Here is how you can view your registered licenses in your Acronis account:
- Log in to your Account.
- In Products, locate the product you want to find the serial number for.
- Click the resource covered by the license:
- Serial number is displayed:
- You can select and copy it, paste it into the product to activate the license.
If you purchased the product in Acronis Online Store, you can also retrieve your serial number using Serial Number Auto-Recovery Tool.
In the invoice
If you purchased multiple licenses for Enterprise products, only the first license key will be in the .pdf license certificate. The remaining licenses should be in a separate .txt file.
If you purchased your Acronis product online, then you should have received your serial number in an automatic E-mail that was sent to the E-mail address that you provided at the time of the purchase.
(!) You can find your product serial number for online purchased Acronis products in your account at My Orders. See Acronis Account: My Orders.
(!) The automatic E-mail comes from CleverBridge (cleverbridge.com) or DigitalRiver(https://www.digitalriver.com/), which are the official payment service providers for Acronis. If you cannot find the E-mail, please make sure it is not in your spam or junk folder. If the E-mail has been deleted, please contact Acronis Customer Central as described under More information.
If you purchased your Acronis product offline at a retail store, then the location of the serial number depends on the package:
Boxed versions of Acronis True Image are shipped with a 14 to 16 digits activation key instead of a full 64 digits product serial number. You need to obtain the full 64 digits serial number before activating the product. On the machine with Internet connection, follow these steps. Then provide the full serial number in your Acronis True Image and activate the product as described below.
Ask Acronis Customer Central for assistance
If you still cannot find your serial number, then please contact Acronis Customer Central with reference to this article. Please include all possible information that you may have about your purchase:
- Order ID;
- Scanned copy of the receipt or invoice.